SHE’S GOT TOTES
Rental, Cancellation & Refund Policy
Because life doesn’t always fit in a box.
Your Rental
By completing your reservation with She’s Got Totes, you agree to the following rental terms.
All totes, dollies, and other reusable rental equipment remain the property of She’s Got Totes.
Your rental begins on your scheduled delivery date and ends on your scheduled pickup date. Please have all totes completely emptied, reasonably clean, stacked, accessible, and ready to roll when we arrive for pickup. Dollies must also be ready for return.
Normal wear and tear is expected—we know moving can get messy!
Need More Time?
No problem! Just contact us before your scheduled pickup to request an additional week. Extensions are subject to availability and are not confirmed until approved.
Weekly extension rates are:
Event Tote — $15/week
Tote and Behold — $20/week
Tote-ally Covered — $30/week
Tote Happens — $40/week
A Whole Lotta Tote — $50/week
Any additional totes or dollies rented with your package remain part of your rental and must be returned at pickup.
If we arrive for your scheduled pickup and your rental equipment is not ready or accessible, a $25 return-trip fee plus the applicable weekly extension rate may apply.
Lost or Damaged Equipment
You are responsible for the rental equipment from the time it is delivered until it is returned to She’s Got Totes.
Normal scratches, scuffs, and reasonable wear will not result in a charge.
Equipment that is lost, not returned, or damaged beyond reasonable repair may be charged at the following replacement rates:
Tote — $20 each
Tote Dolly — $40 each
Please don't cut, drill, paint, permanently mark, alter, or intentionally damage our equipment. Totes may not be used to store or transport hazardous, flammable, corrosive, toxic, illegal, or other materials likely to damage the equipment or create a safety hazard.
Cleaning
Every tote is cleaned and sanitized between customers.
You do not need to professionally clean your totes before returning them. Simply empty them and return them in reasonably clean condition.
Totes returned with excessive dirt, food, liquids, chemicals, pet waste, paint, or other substances requiring cleaning beyond our normal cleaning and sanitizing process may be subject to an excessive cleaning fee of up to $15 per affected tote.
Delivery & Pickup
Please provide an accurate delivery address and a safe, accessible location for drop-off and pickup.
One fee includes delivery AND pickup, based on one-way driving distance from our business/service location to whichever address is farther: delivery or end-of-rental pickup. 0–5 miles FREE; 6–10 miles $10; 11–15 miles $15; 16–20 miles $25; 21–25 miles $35; over 25 miles by special request, outside standard service area.
FREE CUSTOMER PICKUP & RETURN
Prefer to collect your totes yourself? Customer pickup and return are free, by appointment. You handle loading and unloading, and all totes and dollies must fit safely in your vehicle. Return all equipment by your scheduled return date; normal rental periods and late-return fees apply. Delivery or collection requested later costs extra. Book online; appointment details and the pickup address are provided after booking.
Cancellation & Refund Policy
We know plans change. If you need to cancel or reschedule, please contact us as soon as possible.
48+ hours before scheduled delivery: Cancel for a full refund.
24–48 hours before scheduled delivery: A $25 cancellation fee will be deducted and the remaining balance refunded.
Less than 24 hours before scheduled delivery: You will receive a 50% refund of your rental charges.
After your totes have been delivered: Your rental has officially begun and rental charges are nonrefundable.
Rescheduling
Need to change your dates instead of canceling?
Reservations may be rescheduled 48 or more hours before your scheduled delivery at no charge, subject to availability.
Rescheduling less than 48 hours before delivery may be subject to a $15 rescheduling fee.
Any change in package size, rental duration, delivery location, or other services may change your final rental price.
Early Returns
Finished early? Great! Contact us and we'll arrange an earlier pickup when available.
Because your equipment was reserved for your selected rental period, unused rental days are not refundable.
Cancellations by She’s Got Totes
If She’s Got Totes must cancel your reservation and we cannot provide the service or arrange an acceptable alternative date, you will receive a full refund for the service we are unable to provide.
Nothing in this policy limits any rights or remedies available to you under applicable law.